Sumi Yashshree Hotels & Resorts Private Limited ("SYHR") aims to provide the best hospitality experience to all our guests. This Cancellation & Refund Policy outlines the terms and conditions related to cancellations, modifications, and refunds for bookings made through our website or other booking platforms.
Booking Confirmation
All reservations made through our website or booking partners are subject to availability and confirmation. Once the booking is successfully completed and payment is processed, a confirmation email or message will be sent to the guest.
Cancellation Policy
- Cancellations must be requested through the same platform where the booking was made or by contacting the hotel directly.
- Cancellation charges may apply depending on the time of cancellation and the specific rate plan selected during booking.
- In case of promotional or discounted bookings, cancellations may not be permitted.
Modification of Booking
Guests may request modifications to their reservation, such as changing dates or room types. All modifications are subject to availability and may involve additional charges depending on the revised booking details.
Refund Policy
- If a booking is cancelled within the permitted cancellation period, the refund will be processed as per the applicable policy.
- Refunds will be issued through the original payment method used during the booking.
- Processing of refunds may take 7–10 working days depending on the payment provider or bank.
No Show Policy
If the guest fails to arrive at the hotel on the scheduled check-in date without prior cancellation, the booking may be treated as a "No Show." In such cases, the entire booking amount may be charged and no refund will be issued.
Force Majeure
Sumi Yashshree Hotels & Resorts shall not be held responsible for cancellations or disruptions caused by events beyond our control, including but not limited to natural disasters, government restrictions, pandemics, transportation issues, or other unforeseen circumstances.
Third-Party Bookings
If your booking was made through third-party platforms such as travel agencies or online travel portals, their respective cancellation and refund policies may apply. Guests are advised to contact the respective platform for assistance.
Contact Us
If you have any questions regarding cancellations or refunds, please contact us at:
Sumi Yashshree Hotels & Resorts Pvt Ltd
Email: [email protected]
